Location: The Ripken Experience Pigeon Forge - Manager, Pigeon Forge, TN
Department: Facility Operations/Event Staff: Operations

Overview:
Assist in supervising successful tournament and specialty program planning, staffing, and operation. The Baseball Operations Manager coordinates all programming personnel and is responsible for the execution of successful events, including baseball and softball activities.

Responsibilities:

• Monitor and evaluate all schedule requests made by teams for tournaments.
• Produce tournament schedules for approval by Directors and GM.
• Act as team coordinator for set events throughout the year, including roster management, collection of certificates of insurance, and age verification.
• Work with the Directors/GM to develop and implement new programming.
• Assist in recruitment, hiring, and training of seasonal baseball operations employees.
• Serve as on-site supervisor for weekend, spring training (softball), and summer weeklong tournaments.
• Closely monitor all baseball operations-related inventory with oversight from Directors/GM.
• Work closely with umpire assigners on related tournament needs and scheduling.
• Assist in weekend tournament and spring training sales efforts under the Directors/GM.
• Ensure that sponsorship activities related to tournament play are executed.
• Assist in facilities operations, food and beverage, and retail operations as needed.

Qualifications:
Required:

• Bachelor’s Degree in a sports- or business-related field such as Sports Marketing, Management, or instruction.
• Solid understanding of youth baseball and tournament operations.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Positive approach to learning.
• Strong work ethic.
• Good planning, directing, and organizational skills.
• Excellent customer service orientation to respond to the needs of parents or coaches.
• Ability to work in a team environment.
• Ability and desire to supervise others.
• Ability and willingness to work long extended hours and weekends/holidays as needed.

Preferred:

• Proven track record of leadership in a professional environment.
• 3+ years of experience in a supervisory position.
• Sound knowledge of the game of baseball and tournament operations.
• Experience operating youth sporting events.
• Willingness to take on special projects and roles based on the needs of the company.

Special Physical Requirements/Working Conditions:

• Routinely required to work extended hours as dictated by business needs.
• Physical ability to accomplish all tasks.
• Routinely lift or move up to 50 pounds.
• Routinely exposed to extreme hot/cold weather conditions, and dust/particles.

Job Questions:

• What is your desired salary?