Location: Cleveland, OH
Category: Facility Operations/Event Staff: Facility/Venue Management
Salary: Starting at $14.50/hour

Job Description:

Join our Guest Services Department and become part of an enthusiastic team that creates unforgettable experiences for our guests. As a Guest Services Team Member, you will play a vital role in ensuring our guests have an enjoyable and memorable time from the moment they enter the stadium until they leave.

Essential Functions:

• Greet and welcome guests as they enter the stadium.
• Provide exceptional customer service to enhance the fan experience.
• Assist guests proactively with any questions or concerns.
• Enforce all stadium policies and procedures.
• Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
• Stay attentive to guests' needs and maintain full knowledge of all policies, services, and facility locations.
• Report any incidents to a Supervisor.
• Thank guests for attending as they leave.

Available Positions:

1. Elevator Operator
   • Transport guests to the appropriate level of the stadium.
   • Check guests' tickets/credentials to ensure they reach the correct area.
   • Implement elevator policies.
2. Greeter
   • Enthusiastically greet guests and screen for access privileges.
   • Verify tickets and direct guests to appropriate locations.
   • Scan tickets to ensure access to specific areas.
3. Guest Relations Team Member
   • Provide assistance through extensive knowledge of stadium policies.
   • Resolve guest complaints and conflicts effectively.
   • Proactively assist guests with questions and comments.
4. Suite Attendant
   • Provide customer service to Suite Guests and verify access credentials.
   • Monitor assigned areas and assist guests.
   • Perform pre/post event Suite checks.
5. Usher
   • Monitor crowd behavior and ensure a disruption-free event.
   • Assist guests in locating their seats.
   • Keep aisles and walkways clear.
   • Conduct aisle walks to monitor crowd behavior and address any issues.
   • Enforce the Fan Code of Conduct.
6. Mobility Assistance Team Member
   • Transport guests to and from their assigned seats.
   • Ensure guest comfort and safety at all times.

Qualifications:

• Must be at least 18 years old.
• Excellent customer service skills.
• Quick learner with strong interpersonal and communication skills.
• Ability to project a professional, approachable attitude.
• Ability to walk up and down stairs and stand for long periods.
• Neat, well-groomed appearance.
• Ability to work indoors and outdoors in all weather conditions.
• Reliable transportation to and from the stadium.
• Ability to work weekends, nights, and holidays when required.
• Availability for all 10+ home games.
• Must pass a criminal background check and a drug test.

Application Process:

To be considered for this role, click "Apply Now" and complete the application process on the follow-up screen.

Be a part of the excitement and apply today to join our team!