Position Summary:

The Manager, Ticket Operations, directly supports our mission by focusing on the planning and strategy of our operations to ensure from the purchase process to the event weekend to renewals that customers are experiencing a first-class guest experience. The focus and strength of everyone in this position will be someone who is highly motivated, organized, a critical thinker, pays attention to detail, and is a team player. Strong systems knowledge to operate within the Tickets.com ProVenue Ticketing system is essential.

Essential Functions:

Performs any combination of the following duties according to specific departmental guidelines:

• Work closely with the Midwest Region Director of Ticketing, Tickets.com, Internal and External Teams, and Track partners on all ticket-related strategies and execution.
• Evaluate and provide recommendations on ways to enhance and simplify the ticket buying and sales experience.
• Understand and utilize best practices on selling such as SheerID & Fevo.
• Oversee the testing and provide feedback/recommendations on ways to enhance and optimize the ticket fulfillment process from digital delivery to standard mail.
• Develop a master calendar and coordinate across the enterprise deliverables and deadlines such as critical dates on renewals, relocations, on-sale, creative needs for fulfillment, etc.
• Generate reports (Daily, Monthly, Year-over-Year).
• Review digital/printed material to ensure the accuracy of ticket language/links.
• Execute digital and mailed ticket fulfillment.
• Assist leadership with enterprise-wide controls and reporting.

Qualifications:

• Minimum two (2) years of experience working with ticketing software; preferably Tickets.com.
• Strong knowledge of current sports ticket sales and operations.
• Box office experience is highly preferred.
• 4-year degree or equivalent combination of education and experience.
• Familiarity with postal regulations and best practices.
• Ability to manage projects from conception to implementation.
• Knowledgeable in current and forward-looking technologies evolving the business of ticket sales and operations.
• Excellent communication skills, both verbal & written.
• Self-starter, able to prioritize and work independently with minimal supervision.

Apply Now:

To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Join our team and be part of a community that values excellence, dedication, and teamwork.

Apply Now!