We are seeking a dedicated and professional Game Day Dispatcher to join our team. This role is crucial for ensuring a seamless and enjoyable game day experience for all our guests by providing excellent customer service and handling various incidents efficiently.

Essential Duties and Responsibilities:

• Work ALL 2024 Commanders Home Games and Major Events.
• Provide guests with excellent customer service to enhance their game day fan experience.
• Enforce event location, Commanders, and NFL rules, regulations, and policies.
• Identify problems when/before they occur and quickly contact the best representative to rectify the situation (Cleaning, Security, Managers, etc.).
• Receive and quickly act upon requests or complaints from guests. In the event of a serious problem, rapidly defer to upper management.
• Monitor, input, and dispatch incidents in real-time as they appear in the Incident Management System.
• Provide immediate assistance and emergency notification to guests in the event of an accident or injury.
• Assist in evacuating the stadium in a calm, professional manner in the event of an emergency.
• Communicate detailed information over phones and radios using proper phone and radio etiquette.
• Write comprehensive incident reports in real-time as they happen.

Requirements:

• Must have the ability to commit to working all Football Home Games, Concerts, Soccer, Major Stadium Events, and potential playoff games.
• Must be at least 18 years old with a high school diploma or GED.
• Must maintain a professional appearance.
• Requires the ability to perform duties with attention to detail.
• Previous experience working in a Command Center or as a Dispatcher is a plus.
• Eagerness to learn new software and systems. Experience with 24/7 Software is a plus.
• Ability to be professional, friendly, and courteous, regardless of the situation, and provide a high level of customer service with internal and external contacts.
• Requires effective verbal communication skills, excellent writing skills, and strong interpersonal skills.
• Excellent technological competence and willingness to learn systems.
• Be a team player who can work well in a fast-paced, challenging environment.

To Apply:

If you wish to become a part of this dynamic, fast-paced organization and you meet the requirements listed above, please apply by submitting a cover letter and resume.

Job Questions:

1. Do you have prior experience working at Commanders Field? If yes, please share the name of the employer.
2. Are you able to commit to 10 home football games and several third-party events during the 2024 game/event season? (10-15 events max)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital status, veteran status, or any other protected class.