Manage all racquet sports (tennis & pickleball) activities, events, exhibitions, tournaments, courts, bookings, lessons, and professional staff.

REPORTS TO: COO/CFO

SUPERVISES: Assistant Tennis & Pickleball Professionals

SKILLS REQUIRED:

• Demonstrated knowledge and excellence in racquet sports
• Excellent communication skills with members in an appropriate tone and manner
• Extremely strong organizational skills
• Proven ability to lead a team in a collegial environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to learn online booking systems

DAY-TO-DAY RESPONSIBILITIES:

• Ensure that all members and their guests receive courteous, prompt, and professional attention
• Administer and enforce club policies and procedures both on and off court
• Edit all mass communications (electronic and traditional) for consistency, content, and tone
• Oversee the flow of information that members receive via the court booking site and mass emails
• Be visibly present during peak periods of play
• Maximize court usage by encouraging play and arranging games among members
• Ensure members are well-served in selecting and purchasing pro shop merchandise
• Send out daily match reminders for club championship and member guest matches
• Handle all member inquiries about court/lesson fees and pro shop sales
• Ensure adequate professional coverage (Mon-Sun 7am-10pm)
• Ensure that all lesson and court fee charges are processed

OTHER COMMON RESPONSIBILITIES:

• Assist members in using the online booking system
• Provide monthly reports of court use and lessons
• Maintain an up-to-date calendar of events for the current and upcoming seasons
• Send out weekly reminders for matches that need to be scheduled and maintain accurate records of all match dates and results
• Ensure that all tournaments, exhibitions, and in-house club events are consistently organized, administered, and officiated
• Manage the pro shop merchandise (ordering, purchasing, communicating with vendors on custom items, setting prices, controlling inventory, handling special/custom ordering for teams)
• Oversee junior clinic organization and ensure group contact lists are up-to-date
• Help recruit, select, train, supervise, schedule, manage, and evaluate the assistant professionals
• Ensure that pros are up-to-date in their respective sports and providing excellent lessons
• Maintain a close working relationship with other club professionals
• Continue to seek ways to increase workflow efficiencies
• Constantly explore ways to improve all aspects of the club and member experience
• Monitor the court bookings for completeness, accuracy, cancellations, double bookings, notification needs, etc.
• Complete and submit weekly payroll every Monday (before 12pm) to accounting
• Coordinate with maintenance to ensure repair and cleaning of courts
• Inspect and maintain cleanliness, organization, safety, and repair throughout the court areas
• Coordinate with maintenance on any issues or repairs in the court areas and on set-up requirements for events

COMPENSATION: An excellent salary and benefits package will be offered. The package will be commensurate with other top positions in the industry.