Location: Denver Broncos Football Club, CO
Department: Ticket Sales and Services: Client Relations/Customer Service
Level: Entry Level

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Position Summary:
We are excited to hire an Account Manager for Season Ticket Member Services! The primary responsibility of this position is to interact with season ticket holders via phone, email, chat, and in person. The role involves providing service outreach and education to all season ticket members throughout the year.

Responsibilities Include:

• Providing world-class customer service to all season ticket members and patrons by:
  • Averaging 50-70 account touchpoints per day to build positive client relationships through phone calls, emails, messaging, handwritten notes, face-to-face engagement, in-seat visits, and client office visits.
  • Performing gameday and non-gameday event responsibilities while executing outlined strategy and techniques assigned by leadership.
  • Maintaining accurate and thorough records of all activity in identified ticketing systems and customer relationship management systems.
  • Consistently exceeding non-revenue metric expectations.
  • Meeting and exceeding service levels, standards, and company values.
  • Actively participating in season ticket member and organizational events.
  • Collaborating with internal and cross-departmental teammates to execute organizational initiatives.
  • Assisting in fulfilling member benefits, amenities, and service initiatives.
  • Anticipating, responding, and resolving all customer complaints and requests in a professional manner, ensuring that each interaction results in a positive touchpoint for each client.
• Contributing to the team effort by:
  • Effectively performing all other duties as assigned.

Minimum Requirements:

• Bachelor’s degree.
• 6 months of Customer Service experience.
• Ability to work all home Broncos games, other stadium events, nights/weekends, and keep a flexible schedule.

Preferred Qualifications:

• Working knowledge in the use of computerized ticketing software (Archtics, TM Host).
• Proficient with Microsoft Office.
• Customer Service experience speaking to customers over the phone/online.
• Extensive understanding of the latest in ticket technology, including online account management and mobile applications.
• Working knowledge of Microsoft Dynamics CRM preferred.
• Self-motivated and solutions-oriented.
• Excellent problem-solving skills and ability to multi-task.
• Detail-oriented with strong prioritization and organization skills.
• Exceptional verbal and written communication skills.

Compensation:
In accordance with the Colorado Equal Pay for Equal Work Act, the salary for this role is $40,000 - $45,000. This is a non-exempt position that will be eligible for overtime. This position will be required to work flexible hours including weekends, evenings, and holidays outside of normal working hours as needed.

Location:
This position will be located at Empower Field at Mile High in Denver, CO.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

Equal Opportunity Employer:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.