Inter Miami CF is seeking an enthusiastic, self-motivated individual to fill the role of Ticket Operations Coordinator. The Coordinator will assist with all aspects of the day-to-day operation of the Ticket Operations Department and work closely with the Senior Manager to maintain a professional, organized, and customer-friendly ticket experience. This position also collaborates closely with our Sales and Service departments.

Essential Duties and Responsibilities:

• Manage day-to-day tasks of the ticketing operations department as assigned by the Senior Manager of Ticket Operations and maintain all Ticket Operations policies and procedures.
• Assist with building season plans, single events, and price codes along with any other Archtics programming needs.
• Manage the daily/annual ticket mailing with both internal and external parties.
• Generate audits and reports via Ticketmaster platforms (TM1, Archtics, etc.).
• Assist the Finance department with ticket reconciliation, including payment plan management, balance due audits, and chargeback processing.
• Oversee and participate in the fulfillment of daily ticket orders for all customers.
• Provide superior professional customer service to patrons and internal and external clients while working alongside the guest service and sales department.
• Update and maintain the ticket database in the Archtics system on a regular basis.
• Oversee matchday preparations and operational duties such as box office sales, customer service, and access control.
• Recruit, hire, train, and schedule event day ticketing staff.
• Assist the Senior Manager of Ticket Operations with inventory management and ad-hoc projects as necessary.
• Work closely with all departments for ticketing needs, including reports, ticket requests, and general inquiries.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s Degree required.
• Minimum of 2 years of ticketing experience required.
• Knowledge of Ticketmaster applications (TM1, Host, Archtics, etc.) is essential.
• Proficiency in Microsoft Office.
• Bilingual (English/Spanish) is preferred.
• Strong communication skills, both verbal and written, and exceptional interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and effectively in a high-pressure environment.
• Must be able to work evenings, weekends, and holidays as required.
• Cash handling/reconciling experience.
• Salesforce CRM knowledge is a plus.
• A passion for fútbol is a plus.

To Apply:

If you are interested in being part of our dynamic and fast-paced organization and meet the qualifications above, please apply by submitting your resume. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital status, veteran status, or any other protected class.

Join our team and be part of the excitement at Inter Miami CF!