We are seeking a dynamic and experienced Manager, Ticket Services to join our team. This role is responsible for utilizing ticketing software to create ticketing for events, preparing financial reports, participating in building and executing an annual budget, developing and maintaining relationships with show promoters, and developing innovative ideas to maximize revenue and customer purchase processes. The Manager may manage a team including exempt and non-exempt employees, providing subject matter guidance and developing processes and procedures to drive departmental efficiencies. This role also assists in the development and meeting of the departmental budget.

Job Description:

Core Responsibilities:

• Build events in the ticketing system, including seat manifests, price tables, holds/kills, discounts, pre-sales, etc.
• Work with promoters and sales/marketing departments to manage seat inventory from manifest build through show completion.
• Collaborate with arena operations staff to ensure the accuracy of setup/manifests and make necessary adjustments.
• Manage all ticket office personnel.
• Handle financial reconciliation regarding daily reports, monthly reports, and event settlements.
• Collect all ticket monies, track accounts payable/receivable, and provide revenue updates.
• Test and train internal users on system software upgrades, routine maintenance, and troubleshooting issues.
• Update and relay all box office-related event information to departments and clients.
• Represent the department at weekly company management meetings and other necessary meetings.
• Act as the administrator for the ticketing system, liaising between the facility and the ticketing company.
• Manage ticket operations with a flexible schedule including early mornings, days, evenings, overnights, weekends, holidays, extended workdays, and extended numbers of days as necessary.
• Handle personal and financial customer data with confidentiality and integrity.
• Utilize and analyze secondary market data as needed.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, provide seamless digital options at every touchpoint, and make customers promoters of our products and services.
• Be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Work as a team - make big things happen by collaborating and being open to new ideas.
• Participate actively in the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to improve.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

Qualifications:

• Bachelor’s Degree preferred, though a combination of coursework and experience or extensive related professional experience will also be considered.
• 5-7 years of relevant work experience.
• Strong communication skills and ability to work effectively within a team.

Disclaimer:

This information is designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Equal Opportunity Employer:

Comcast is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Benefits:

Comcast provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and help you care for those who matter most. We provide an array of options, expert guidance, and always-on tools personalized to meet your needs. For more details, please visit the compensation and benefits summary on our careers site.

To Apply:

If you meet the qualifications and are excited about this opportunity, please apply by submitting your resume. We look forward to reviewing your application.