The Milwaukee Admirals are seeking a Manager of Ticket Operations to oversee and manage our ticketing functions. This position will play a crucial role in maximizing revenue through effective sales strategies, maintaining excellent customer service, and ensuring smooth ticketing operations for all events.

Responsibilities:

• Implement and maintain the use of Ticketmaster Software, including Archtics, Account Manager, TM1 Events, and Host (as needed).
• Serve as a point of contact between Milwaukee Admirals and WCD Box Office, Ticketmaster, Fevo, and other partners.
• Design and implement sales strategies with the Sales Department for season ticket packages and group products to maximize revenue generation.
• Handle all revenue, game-day, and settlement reporting to leadership.
• Manage and guide the Ticket Operations Coordinator, overseeing daily activities and fostering professional growth.
• Coordinate with the Communication Department on the marketing of single-game initiatives and special pricing offers.
• Manage the online presence of Milwaukee Admirals, including single-game sales, season ticket packages, group sales, and the Admirals Account Manager portal.
• Set up and maintain all necessary hardware, such as computers and ticket printers.
• Build price codes and ticket types for various games, packages, ice passes, and other team events.
• Complete monthly payments for Admirals 365 and coordinate the resolution of any failed charges.
• Assist with the fulfillment of Season Membership Benefits.
• Manage and create all holiday ticket specials (Black Friday, Cyber Monday, 12 Days of Deals).
• Manage the distribution of complimentary tickets to team, coaches, staff, USO/Veteran Partnership, ADA Country Program, and other ticket programs.
• Deliver excellent customer service in person, at games, and while taking inbound calls.
• Submit data to the American Hockey League as requested.
• Perform all other duties as assigned.

Qualifications:

• Bachelor’s Degree preferred.
• Three or more years of experience in managing the daily operations of a ticket office, preferably in the sports industry.
• Knowledge of various ticketing software programs, preferably Ticketmaster and Archtics.
• Proficient in Microsoft Office.
• Strong management and supervisory skills.
• Ability to effectively communicate with customers, staff, peers, and management at all levels.
• Highly organized with great attention to detail.
• Availability to work all Admirals home games and certain promotional events in addition to the traditional 9 to 5, Monday to Friday schedule.

Salary:

We offer a competitive salary and benefits, including our health care plan (medical, gap, dental, and vision).

To Apply:

To apply for this position, please email your resume and cover letter to Brian Martens at bmartens@milwaukeeadmirals.com. Thank you for your interest in being a member of our team.

Equal Opportunity Employment:

The Milwaukee Admirals strive to select the best-qualified person for each job performed. We select from applicants based on qualifications, which include, but are not limited to, ability, aptitude, enthusiasm, experience, education, and a willingness to work and serve.

The Milwaukee Admirals are an equal-opportunity employer. We do not discriminate in employment practices based on race, sex, religion, national origin, disability, sexual orientation, age, marital status, or any other classification protected by law. This policy includes, but is not limited to, recruitment and hiring, promotion, demotion, compensation, benefits, or any other term and condition of employment.

If any applicant or employee believes they have been discriminated against in violation of this policy, they should contact the Chief Executive Officer or President.