The Student-Athlete Advisor, Softball, acts as a subject matter expert on Academy programming and provides prospective families with guidance and support throughout the enrollment process. This role is responsible for prospecting, identifying, and generating interest in the Boarding School program to reach the Academy’s enrollment goals. This position requires a flexible, proactive, and resourceful professional who can uncover potential customers, gather pertinent information, and qualify leads. The ideal candidate will have excellent research skills, be detail-oriented, and possess a strong ability to communicate and build relationships with teammates and prospective clients.

Position Responsibilities:

• Work closely with the sport director to create effective strategies for increasing enrollment.
• Assist in the day-to-day business-related activities of the sport department as needed.
• Identify new opportunities for business development designed to increase Academy Program enrollment.
• Host prospective families on campus to learn about our Academy program.
• Provide support and cover for other advisors, including tours with prospective families, teams, groups, and at times language translations.
• Maintain a thorough knowledge of IMG Academy’s campus, including the IMG School, to maximize the effectiveness of tours to prospective families.
• Support and maintain a high level of understanding of the four-year model for the Academy program student-athlete.
• Responsible for the lifecycle of the enrollment process for Academy Program enrollments.
• Demonstrate technical selling skills and product knowledge in all areas of the sport program.
• Maintain an accurate pipeline of prospective business and enrolled business.
• Effectively manage the sport’s Academy Program scholarship opportunities.
• Properly and effectively use the necessary CRM software.
• Determine customer needs and expectations while making expert recommendations to maximize the customer’s experience.
• Educate customers about terminology, features, and benefits of sport programs.
• Manage time effectively, meet personal and company goals, and work effectively with other members of the advisor team.
• Attend regular Student-Athlete Advisor team meetings and support peers as needed.
• Maintain a close relationship with related departments on campus to ensure proper client transition from sale to participation.
• Adhere to all company policies, procedures, and business ethics codes.
• Perform other duties as assigned.

Knowledge, Skills, and Ability:

• Bachelor’s degree in an applicable field.
• Experience with MS Office.
• 3 years of sales, enrollment, admissions, or college recruiting experience.
• Track record of sales revenue.
• Experience in cold calling, following up on leads, and generating pipelines.
• Desire to work collaboratively with colleagues.
• Excellent written and verbal communication skills.
• Experience playing or coaching at the collegiate, club, or professional level.
• Knowledge of the high school and college landscape related to the sport.

Preferred Skills:

• Master’s in an applicable field.
• Bilingual.

Physical Demands and Work Environment:

• Ability to lift, move, push, and pull equipment or boxes more than 40 pounds.
• Ability to handle outdoor temperatures for a reasonable period.
• Must be able to move around campus, including gym, turf, fields, etc.
• Ability to work flexible hours, including nights, weekends, and holidays, is required.

Background Requirements:

• Requires a background check upon offer.
• Requires a drug test upon offer.