Duties & Responsibilities:

• Enforce all tailgating guidelines to enhance our fans' overall gameday experience.
• Monitor different stadium parking lots and document signage and general operational concerns to be called to the attention of the supervisor.
• Represent the Club as a source of information for fans on any Club gameday activity.
• Assume ownership in resolving customer service issues.
• Perform various other tasks as assigned by the Event Operations Coordinator.
• Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Position Requirements:

• Routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events.
• Job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as assigned, and not in a telecommuting manner.
• Position requires routine face-to-face personal interaction with other Club personnel and fans at Houston Texans home games, at other Houston Texans-sponsored events held in and around NRG Stadium and/or NRG Park, and at other locations in the Houston metropolitan area.

Education/Experience:

• Previous customer service experience preferred.
• Strong conflict resolution and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Working knowledge of, and experience in, applying best-in-class customer service principles.
• Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities.
• Walking around and standing for prolonged periods in various Club premises in and around NRG Stadium and NRG Park as may be assigned.

Physical Requirements:

• Occasional travel related to job duties and responsibilities.
• Must be able to lift and carry up to 20 lbs.
• Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist, and reach as necessary.

Title: Gameday - Tailgate Ambassador
FLSA Status: Hourly, Non-Exempt
Department: Operations and Logistics
Reports to: Event Operations Coordinator

Job Questions:

1. Why do you want to be a Houston Texans Teammate?
2. Would you be comfortable working in an outdoor climate?
3. Are you okay with being compensated a non-negotiable rate of $9.25/hour?
4. Does your schedule allow you to commit to all 17 Houston Texans and Lone Star Sport and Entertainment (LSSE) events during the 2024 season?

To Apply:

To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume of resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. Please no phone calls or emails.

Apply Now

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