WHAT YOU’LL BE UP TO:

• Renew all assigned Thorns Annual Members.
• Manage Thorns Loyalty Program.
• Manage and assist in hiring new Member Services Coordinators.
• Manage Member Services Coordinators in their day-to-day service efforts.
• Generate incremental ticket and concessions revenue from existing accounts via referrals, upselling, and cross-selling of Portland Thorns FC.
• Provide excellent customer service to all guests of Providence Park.
• Document and track all account correspondence in the database system.
• Update and gather all pertinent demographic information and enter into Salesforce databases.
• Embrace excellent customer service standards to surprise and delight our guests.
• Assist in managing the annual relocation and upgrade process.
• Assist in the management of season Annual Membership benefit fulfillment and planning.
• Assist in planning and execution of all Annual Membership events.
• Act as in-season liaison to our Annual Members in all areas of customer service. Duties include:
  • Make regular “check-in”/service calls and customer touch points.
  • Schedule consistent in-game seat visits.
  • Visit clients out-of-office.
  • Assist in managing Guest Service Center, Box Office, and VIP service areas on game days.
  • Manage all miscellaneous requests.
  • Service all membership accounts in your personal account “book.”
• Required to be present at the majority of Thorns games.
• Assist in ticket operations functions as needed.
• Fulfill various administrative and strategic planning tasks.
• All other tasks assigned by the Director, Member Services.

WHAT IT TAKES TO BE A THORN:

• Bachelor’s degree.
• 3+ years’ service experience preferred. Sports industry a plus.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• High comfort level making outbound calls.
• Strong time management skills and attention to detail.
• Knowledge of SeatGeek, Salesforce, and HubSpot is a plus.
• Has a competitive spirit.

Ready to Be a Thorn in the Best Possible Way? Apply Now! If you’re ready to shape the future of the Portland Thorns, send us your application. Let’s make history together! 🌹

The Portland Thorns are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

• Are you able to work in the US without sponsorship?