We are seeking a dynamic and experienced Ticket Operations Manager to join our team. This role is crucial for managing all aspects of ticket sales, ensuring excellent customer service, and implementing effective sales and marketing strategies.

Management Duties:

• Work closely with the sales team to implement processes related to the processing and payments of all group, season, club, suites, individual ticket orders, and non-baseball ticketed events.
• Manage the entire process of all season, group, and individual ticket orders in our ticketing system and monitor sales representatives’ behaviors to ensure consistency with cash intake processes.
• Independently direct all pre-game and in-game planning to ensure ticket windows and services perform satisfactorily.
• Track ticket inventory throughout the off-season and season to maximize sales opportunities.
• Train all game-day employees and seasonal hires in box office tasks, ensuring their understanding and support of a positive customer experience.
• Set up, monitor, and manage all ticketing systems and associated processes.
• Create and direct processes for season and group renewals and invoicing annually.
• Develop marketing strategies for single ticket, mini-plan, and flex book buyers.
• Oversee overall customer service initiatives and execution.
• Update reports on daily payments, gate revenue, ticket availability, and other necessary reports.
• Prospect and make sales calls to local companies and organizations to sell ticket packages, aiming to meet individual sales targets.
• Prepare daily and weekly sales and accounting reports as necessary.

Qualifications:

• Bachelor’s degree and 1+ years of experience using Tickets.com ticketing system preferred.
• Excellent people-management skills with extensive experience managing employees at various levels.
• Strong time-management skills, coupled with excellent oral and written communication skills.
• Experience in database management is a plus.
• Effective customer service skills.

To Apply:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

1. Have you used the Tickets.com (TDC) ticketing system in a previous job? If so, please explain your familiarity.
2. Describe your experience with outbound sales.

If you meet the qualifications and are interested in joining our team, please apply by submitting your resume. We look forward to reviewing your application.